In this case study, a top supplier of travel services, Akili Travel, implements software development. The business was having trouble running its business and keeping a competitive edge in the marketplace. We will look at how Akili Travel effectively integrated software development and how it affected their business in this case study.
Since its establishment in 2016, Akili Travel has developed into one of the top tour operators in East Africa. The business provides a variety of travel-related services, such as flights, lodging, car rentals, and vacation packages. Despite its success, Akili Travel’s management team recognized that retaining its competitive edge in the market and managing the company’s operations would be difficult. The management team of the business realized that developing custom software may help them overcome these obstacles, optimize their processes, and increase productivity.
To address these challenges, We, as Jill Cannon Associates implemented a custom software development solution for them that included the following components:
- Property management system: We developed a custom property management system to manage reservations, guest information, and front-desk operations. This system allowed the agency to have better control over the availability of rooms, and improve the check-in and check-out process for guests.
- Tour and package management system: We developed a custom system to manage tours and packages, analyze data to understand which tours and packages are most popular and profitable, and optimize offerings.
- Mobile solution: We developed a mobile solution for guests to view their reservations, check in, order room service, and access other hotel-related information. This helped the agency to provide a better customer experience, and improve communication with guests.
- Channel management: We developed a custom system to manage its online distribution channels and synchronize inventory and rates across different platforms, helping them to improve its online presence and increase bookings.
The implementation of software development at Akili Travel had a significant impact on the company’s performance. Some of the key results included:
- Streamlined operations: The custom software development solution helped Akili Travel to improve its operations and reduce the time spent on manual tasks.
- Improved customer experience: The mobile application and the channel management system helped the agency to improve communication with guests and increase satisfaction.
- Increased revenue: Akili Travel experienced a 10% increase in revenue after implementing the software development solution.
- Improved decision-making: Akili Travel’s management team was able to make more informed and data-driven decisions, resulting in better performance and improved customer satisfaction.